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SaaS Interviews with CEOs, Startups, Founders

What if you knew data behind the fastest growing SaaS companies today? Each morning join Nathan Latka as he spends 15 minutes interviewing SaaS founders. You'll learn how SaaS CEO's launched their startup and grew it into a business. SaaS Founders range from bootstrapped to funded, MVP to 10,000 customers, pre revenue to pre IPO.
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Now displaying: Page 1
Mar 12, 2017

Tatyana Mitkova. She’s the CEO and founder of ClaimCompass, a company that helps airline passengers submit a claim online for cancelled, delayed or overbooked flights.

Famous Five:

  • Favorite Book? – How to Win Friends and Influence People
  • What CEO do you follow? –  Kathryn Minshew
  • Favorite online tool? — Slack
  • Do you get 8 hours of sleep?— No
  • If you could let your 20-year old self, know one thing, what would it be? – “Her life is to become more and more interesting with every decision she makes that takes her out of her comfort zone”

 

Time Stamped Show Notes:

  • 01:26 – Nathan introduces Tatyana to the show
  • 01:42 – ClaimCompass get airlines to pay up to $680 for cancelled flights
  • 01:51 – Flights could be delayed, cancelled or overbooked
  • 02:05 – ClaimCompass can help you get paid for your lost baggage
  • 02:13 – ClaimCompass is based on the regulations in Europe
  • 02:29 – More than 90% of airline passengers are unaware of their rights
  • 02:46 – ClaimCompass tries to speed up the claiming process for passengers
  • 02:49 – ClaimCompass has a web app and passengers can submit a claim online
  • 03:03 – ClaimCompass makes money by keeping a 25% success-based commission
  • 03:25 – ClaimCompass is growing 75% month over month, in the last 3 months
    • 03:39 – In January, ClaimCompass will reach a thousand claims
  • 03:43 – Average claim refund is $420
  • 03:58 – Average MRR
  • 04:11 – ClaimCompass has their own internal software for their claims management system
  • 04:36 – ClaimCompass has established relationships with more than 50 airlines
  • 04:55 – Team size
  • 05:24 – ClaimCompass was launched, in 2016, as a side project
  • 05:48 – Tatyana and the co-founders have their own stories about getting frustrated with an airline
  • 06:04 – Tatyana has a legal background
  • 06:24 – ClaimCompass was bootstrapped and got into the 500 Startups program, in Europe, 2 months ago
  • 06:40 – ClaimCompass has raised $150K
  • 07:02 – Plans for 2017
  • 07:10 – “Our goal is to reach as many passengers as possible”
  • 07:50 – CAC
  • 08:20 – ClaimCompass’ paid ads expenses are increasing
  • 08:53 – ClaimCompass had their demo day on the 15th of February at the 500 Startups program
  • 09:00 – Tatyana believes they will have their seed round in 6 months
  • 09:51 – Tatyana is looking to raise a million in their next round
  • 10:12 – One of ClaimCompass’ biggest competitors is AirHelp
  • 11:00 – Tatyana believes that if they partnered with online travel agencies, they can reach more people
  • 11:18 – Flight Right and Refund.me are some of ClaimCompass’ competitors, too
    • 11:31 – Some of ClaimCompass competitors’ business models can make you lose money
  • 13:00 – The Famous Five

 

3 Key Points:

  • More than 90% of airline passengers are unaware of their rights – we should know our rights to make an appropriate claim.
  • Not all business models are the same – study the company first, to be aware of the charges.
  • Every step out of your comfort zone, leads to something far more interesting for you.

 

Resources Mentioned:

  • Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments
  • Drip – Nathan uses Drip’s email automation platform and visual campaign builder to build his sales funnel
  • Toptal – Nathan found his development team using Toptal for his new business Send Later. He was able to keep 100% equity and didn’t have to hire a co-founder due to the quality of Toptal
  • Host Gator – The site Nathan uses to buy his domain names and hosting for the cheapest price possible.
  • Audible – Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books.
  • The Top Inbox  – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences
  • Jamf – Jamf helped Nathan keep his Macbook Air 11” secure even when he left it in the airplane’s back seat pocket
  • Freshbooks – Nathan doesn’t waste time so he uses Freshbooks to send out invoices and collect his money. Get your free month NOW
  • Show Notes provided by Mallard Creatives
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