Tim Valishev is the CEO of JivoChat (https://www.jivochat.com/)
🕒 Time Stamped Show Notes:
00:00 – Nathan's introduction to today's show
0:30 – How they help customers better convert using chatbots
1:00 – Why they are north of $5M in ARR right now
2:55 – How their growth has accelerated in emerging markets
2:00 – Why they have grown to serve 230k websites worldwide
2:30 – How the average customer pays JivoChat around $13 per month
3:00 – Why they are different from Drift and Intercom
4:00 – How they have incorporated the calling-in feature
5:20 – Why they launched the company in January 2012
6:50 – How he landed his first 10 customers through existing relationships
8:10 – Why they are exhibiting 45% logo churn annually
9:45 – How they've scaled to 32k paying customers
10:15 – Why they are landing 20k new sign-ups per month
11:15 – How JivoChat is growing via word of mouth
14:00 – Why they spent $300k to break into the Brazilian market
16:00 – How their team of 120 is remotely distributed
16:45 – Why he wants to remain bootstrapped
17:40 – The Famous Five