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SaaS Interviews with CEOs, Startups, Founders

What if you knew data behind the fastest growing SaaS companies today? Each morning join Nathan Latka as he spends 15 minutes interviewing SaaS founders. You'll learn how SaaS CEO's launched their startup and grew it into a business. SaaS Founders range from bootstrapped to funded, MVP to 10,000 customers, pre revenue to pre IPO.
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Now displaying: Page 1
Jun 23, 2017

Dan Gamito. He now leads partnerships and B&D for a company called ManyChat. Formerly, he led the customer success team for ConvertKit.

Famous Five:

  • Favorite Book? – N/A
  • What CEO do you follow? – Des Traynor
  • Favorite online tool? — Calendly
  • How many hours of sleep do you get?— 7
  • If you could let your 20-year old self, know one thing, what would it be? – “Just chill out”

 

Time Stamped Show Notes:

  • 00:47 – Nathan introduces Dan to the show
  • 01:16 – ManyChat is marketing automation platform for Facebook Messenger
  • 01:28 – ManyChat is a SaaS business
  • 01:38 – Nathan uses ManyChat and struggles with the emotional factor
  • 02:11 – Users struggle with emotion because of the automation side of ManyChat
  • 02:14 – Think about how people use messenger
  • 02:29 – Dan suggests in keeping your messages informal, straight to the point and write what people would find valuable in EVERY sentence
  • 02:49 – People are now shifting to Messenger from email marketing
  • 02:57 – Messenger is different from email
  • 03:05 – Nathan shares how he struggles figuring out what messages to set
  • 03:54 – How can people use ManyChat in a simple way?
    • 04:04 – Dan challenges us to look at our phones and see who we want to talk to at that moment
    • 04:17 – Build the interactions up from the bottom
    • 04:19 – The goal is to make people want to have a live chat conversation with you
  • 04:51 – ManyChat can be part of your funnel
  • 05:49 – ManyChat has a partnership with Sean of Soul Space Media
    • 06:04 – Sean’s wife had a case study of ManyChat on their podcast
    • 06:10 – DigitalMarketer did a case study, as well
  • 07:05 – For 0-500 subscribers, pricing is $10
  • 07:18 – Average customer pay
  • 07:51 – ManyChat has been around for about a year and a half
  • 08:38 – ManyChat has raised a seed round from 500 Startups
  • 09:02 – ManyChat has raised around a million
  • 09:19 – ManyChat has over 40K bots
  • 10:26 – Dan on leaving ConvertKit
    • 10:33 – Dan was Nathan’s first hire at ConvertKit
    • 10:45 – Dan did everything to add value to the company, more specifically in customer success
    • 10:56 – Dan has launched his own software product prior to ConvertKit
    • 11:27 – Dan saw Nathan trying to compete with Infusionsoft
    • 11:41 – Dan was like a silent co-founder
    • 12:12 – Dan ended up not being a good fit for ConvertKit
    • 12:54 – Both Dan and Nathan are both headstrong and their communication broke down
    • 13:16 – Nathan terminated Dan on short notice
    • 13:50 – Dan was naïve and inexperienced during that time
    • 14:19 – “I walked in completely unprepared”
    • 15:01 – Nathan gave an offer to Dan
    • 15:30 – Nathan explains how equity works in startups
    • 16:16 – Dan thought he didn’t value himself very much
    • 19:10 – Dan is now almost 30
  • 19:31 – Dan was pursued by ManyChat’s CEO Mike
    • 19:55 – “He believed in me”
    • 20:13 – Dan approached ManyChat with what he could add to it and the structure that he could build 
    • 20:21 – Dan knew he could do it by heart
  • 20:36 – Team size is over 15
  • 20:49 – Dan still has no equity
  • 21:03 – Dan joined ManyChat in November of 2016
  • 22:38 – “Time-boxing things and putting expectations around things is never going to work”
  • 24:00 – The Famous Five

 

3 Key Points:

  • In new work opportunities, know your contract by heart.
  • Know your worth—don’t undervalue yourself.
  • Automation can sacrifice the emotional and interpersonal interaction with your customers.

 

Resources Mentioned:

  • The Top Inbox  – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences
  • Klipfolio – Track your business performance across all departments for FREE
  • Hotjar – Nathan uses Hotjar to track what you’re doing on this site. He gets a video of each user visit like where they clicked and scrolled to make the site a better experience
  • Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments
  • Host Gator – The site Nathan uses to buy his domain names and hosting for the cheapest price possible
  • Audible – Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books
  • Show Notes provided by Mallard Creatives
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